At VoxityAI Corp, we deeply value the trust and privacy of our users. It's of paramount importance for us to be transparent about how we collect, use, and protect your personal information. This Privacy Policy is crafted to help you understand the nature of the information we collect, why we collect it, and how you can exercise your rights concerning your data. We encourage all our users to take the time to read this policy in its entirety to ensure they are fully informed. By using our services or interacting with our platform, you consent to the practices described in this policy.
In order to better provide you with products and services offered, VoxityAI Corp may collect personally identifiable information, such as your:
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
We prioritize the security and confidentiality of your financial information. Therefore, we do not directly collect, store, or process any payment information, such as credit card details, on our platforms or systems. All payment transactions are securely handled through Stripe, a reputable third-party payment processor that employs advanced encryption and security measures. By redirecting payments through Stripe, we ensure that your financial data remains protected and that payment processes adhere to the highest industry standards.
VoxityAI Corp collects and uses your personal information to operate and deliver the services you have requested.
VoxityAI Corp may also use your personally identifiable information to inform you of other products or services available from VoxityAI Corp and its affiliates.
VoxityAI Corp is committed to safeguarding user data. We never sell, rent, or lease our customer lists to third parties.
We collaborate with trusted partners for specific purposes: to perform statistical analysis, send emails or postal mail, offer customer support, or manage deliveries. These third parties can access your personal information only to provide these services on VoxityAI Corp's behalf and are bound to keep your details confidential.
There might be occasions when VoxityAI Corp must disclose personal information without prior notice, specifically: (a) to abide by legal obligations; (b) to protect VoxityAI Corp's rights or assets; or (c) to ensure the safety of Voxity users or the general public in urgent situations.
Please note, data shared with third parties is exclusively for operational needs or to refine our services. All our partners adhere to strict data protection protocols. If you decide to opt out of operational data sharing, it will limit our service's functionality, leading to the termination of your access to our services.
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
We adhere to a strict data retention policy. Both call recordings and call transcripts are securely stored for a fixed duration of 12 months. Following this period, data is subjected to our rigorous secure deletion protocols, ensuring that no remnants remain.
Access, Modification, or Deletion of User Data: At present, users who wish to access, modify, or delete their data are required to contact us directly. We have dedicated a link for users to connect with us over the phone for such data requests. Our team will then assist in processing these requests promptly and efficiently. As part of our ongoing commitment to enhancing user experience and data accessibility, we are in the process of developing a self-service portal. Once this portal is operational, users will be empowered to directly access and manage their data, providing them with greater autonomy and ease of use.
Users have the right to opt out of both marketing communications and data sharing. For marketing communications, users can easily opt out through the unsubscribe link provided in every email, as our marketing emails are managed through HubSpot.
For data sharing, users can opt out by contacting us directly to support@voxity.ai regarding data requests, whether that's access, modification, or deletion. Our team will promptly assist in processing these requests. Additionally, we are working on a self-service portal that, once launched, will grant users direct access to manage their data. It's important to note that opting out of operational data sharing may impact the functionality and delivery of our services, and could result in the termination of the user's customer status.
Users wishing to export their data can do so by reaching out to us directly. We have dedicated channels for users to connect with our team regarding data export requests. Once contacted, our team will promptly assist in processing and providing the necessary data in a user-friendly format. While we currently handle these requests manually, we are exploring future options to streamline this process, ensuring our users have easy and efficient access to their data.
We will notify our users of any significant updates or changes to our privacy policy through email. The email will provide a summary of the changes made and will contain a direct link to the updated privacy policy for users to review in detail. It's recommended that users regularly check our privacy policy to stay informed about how we are protecting their data.
We obtain user consent for data collection and use through clear and explicit opt-in mechanisms when they interact with our platform or services. This includes, but is not limited to, registration forms, other user engagement touchpoints, and when making a call to us. Before making a call, users are presented with a disclaimer notifying them that by starting the call, they agree to our privacy policy. Additionally, our platform provides clear information regarding the nature of data being collected, the purpose of its collection, and how it will be used. Users can easily retract their consent at any time by contacting our support team to the email provided.
VoxityAI Corp does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this application.
From time to time, VoxityAI Corp may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Voxity or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from VoxityAI Corp, you may opt out of such communications by Customers may unsubscribe from emails by "replying STOP" or "clicking on the UNSUBSCRIBE button.
We may store your data on servers provided by third party hosting vendors with whom we have contracted.
VoxityAI Corp reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our application, and/or by updating any privacy information. Your continued use of the application and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
VoxityAI Corp welcomes your questions or comments regarding this Statement of Privacy. If you believe that VoxityAI Corp has not adhered to this Statement, please contact VoxityAI Corp at:
Email Address: support@voxity.ai
Telephone number: +1 (415) 548-4618